Instructional Design, Development and Delivery

I am available to either support or serve as your training department.  My services can cover all or part of the project life cycle including: needs analysis, design, development, delivery and evaluation.

Past projects have included:

  • Creating and scaling employee and customer training programs
  • Instructor led training (classroom and virtual)
  • Subscription-based, blended, social and other delivery models
  • Training videos, demonstrations and reference guides
  • Job aids and other performance solutions (other than training)
  • Program evaluation

Startups and Entrepreneurs

Do any of these situations sound familiar?

  • Your customer support costs are getting out of control, even with all the free videos and webinars you have been offering
  • You are losing customers to competitors who offer simpler solutions or better services
  • You lack the time, expertise or staff to create training content
  • You don’t know if the training you are offering is generating results and ROI
  • You need to have more efficient and effective employee onboarding

If you are experiencing these or any other employee development or customer success challenges, contact me for free initial consultation and affordable small business solutions.

Research and Analysis

Looking for a vendor or tool?  I will gather requirements, research options, and summarize the findings to help with your decision-making.

Mentoring and Consultation

If you have a question or a project you would like to discuss, I am happy to receive your inquiry and offer a free initial consultation. I also offer mentoring to instructional designers, developers, trainers, and training managers on a one-time or ongoing basis.